United Kingdom: Due to new COVID-19 restrictions, shipping to the United Kingdom is temporarily experiencing delayed shipping times.


How does the membership work?

By purchasing products with member pricing, you will be automatically signed up for a :subscription membership. The first 14 days, you will have a “Freemium” membership and on day 14, you will be charged 24.90 GBP, which will be converted 1:1 into credits and deposited into your Falinas account. You can top-up and shop, skip the top-up, or cancel your membership anytime.

How do credits work?

Every 14 days, 24.90 GBP will be deducted from your account automatically and be converted 1:1 into credits. That means 1 EUR is equal to 1 credit. You are able to shop using your credits, skip the top up or cancel the membership any time. Note that if you do not skip each top-up, your top-up will occur automatically.

How do I cancel my membership?

Log into your account and go to “My Account”. Simply scroll to “Cancel Membership” and click “Cancel”. You will receive an email confirmation regarding the cancellation of your membership. Please note that you are not able to cancel your membership within the first 24 hours, but money will not be taken off of your account during that time. Your first VIP payment will occur after 14 days. Should you encounter any issues, feel free to contact us at [email protected]

Can I cancel my membership within the first 14 days?

You can cancel your membership at any time. Simply log in, and cancel your membership. If you experience any issues, please contact us at [email protected] The time of your first email regarding cancellation will be considered to be the moment you cancelled. This also applies if we do not respond in time before money is taken from your account. In that case, we will gladly refund you the amount withdrawn.
Please note that cancelling your membership will not cancel any orders. This includes orders made on our website and participation lots in our contests.

If I cancel my membership, will I receive a refund?

Cancelling your membership will not refund your money and we do not refund membership fees unless you have given notice that you want it cancelled before the trial expired, but was withdrawn an amount anyway. All refunds for returned products will be refunded to the information they were withdrawn from unless anything else is stated through email.

My orders

I have ordered a product and cancelled my membership. Will I still receive my product?

Yes. All products ordered as a member will be delivered to you even if you cancel your membership before it has been sent from us.

How long does delivery take?

From the time that the order is shipped, it should take between 2-7 business days to arrive.

Return policy

All returns must be sent to this address: Vesterå 15, 9000 Aalborg, Denmark Falinas offers free returns and refunds to members. Not 100% satisfied with your recent Falinas purchase? We are happy to accept returns and refund on items that are in original condition and unopened, within 14 days of receiving your order. Any product you return must be in the same condition you received it in and unopened. Returned items must not be used, opened or damaged after delivery. All items will be reviewed individually upon return. For information on how to return your order, check your return slip If the goods are damaged when delivered you can send them back for free and get a full refund. If you would like to change your item for a different color, size or product, please return your unwanted item and place a new order. If your refund is accepted, we will refund the price you paid for your item back to your original payment method. If we receive a returned item in an unsuitable condition, the refund will become void and the item/s will be sent back to you as paid by the company. Due to hygiene reasons, we do not accept returns on any opened products (unless your item arrived damaged or is deemed faulty). The items you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning, and obtain proof of postage. We are not responsible for any items that are returned to us by mistake. Returns usually take 2 weeks to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 5 work days. We will keep in touch with you along the way and send you an email once it’s all done.

The Customer is obliged to provide the Company and the carriers with all information required to complete the customs formalities and to provide the necessary documents.
The Customer must inspect the Goods on delivery and notify the Company within (24 to 72 hours) of delivery of any alleged defects, shortage in quantity or damage. If the customer fails to comply with these provisions, the Goods shall be deemed conclusively to be in accordance with the Contract and free from any defect or damage which would be apparent on a reasonable examination of them.
Where a defect would not have been apparent on a reasonable examination, the customer notifies the Company as soon as reasonably possible when the defect becomes apparent or within 24 to 72 hours of delivery whichever is earlier; and the customer provides all information and assistance required by the Company to investigate any suspected defect and, if required, permits the Company to inspect the Goods concerned at any premises where the same are located.
Further details of the Company’s returns policy will be communicated to the customer on a regular basis.

How do I return an order?

If you wish to return or exchange a product, all you have to do is contact our customer service at [email protected] and we’ll guide you through the process!
Please help us to expedite the process by adding your order no., name, the reason for return or exchange and any additional information to your enquiry. Every product needs to be sent to Falinas ApS, Vesterå 15, 9000 Aalborg, Denmark

Refund policy

Falinas users are entitled to a refund within 14 days from the day of purchase. If the purchase is a subscription service with a recurring charge, then the users have the right to cancel the service and all future charges by following the instructions given in the message sent after the purchase. Please note that, the Refund amount in some cases may differ from the paid amount due to currency exchanges and third-party fees, and we shall not be responsible for the differences caused by such rates or fees. To the extent permitted by law, if we find that a notice of cancellation has been given in bad faith or in an illegitimate attempt to avoid payment for Services or credits or goods has been received and enjoyed, we reserve our right to reject Customer’s Refund request. Refunds can be claimed by using the Support line or email address. Refund depends on case to case